GP Appointments
Please book an appointment by submitting an eConsult by clicking on the image opposite. When completed, select “Submit” and the form will go to a GP at the Surgery. On week days you will receive a response within 48 Hours.
If you are unable to use a computer, have no internet, OR you need to make an appointment with a nurse, please phone 01440 841 300 to book.
Pharmacy & Self-Care
Pharmacy
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Self-Care
Help and support available from many National and Local Organisations
Book a Routine Appointment
Please note that all appointment requests are reviewed through a triage process. This means our clinical team will assess each request to determine the urgency and type of care needed.
This helps us ensure that patients with the most urgent needs are prioritised and that all care is delivered appropriately and efficiently.
Ways to book
- Request an urgent appointment online
- Telephone if 01440 841 300 the online form is not available
If you wish to see a member of our nursing staff, please call the practice on 01440 841 300.
Telephone Appointments
If you have a telephone consultation, the clinician will call you on the day. However, we cannot guarantee the call will match your appointment time.
Video Consultation
If you have a video consultation, the clinician will send you a text link to join a secure consultation.
Advanced Practitioner Appointments
Advanced practitioners are qualified to assess patients’ physical, psychological and social needs and to diagnose and implement agreed management plans with patients, including appropriate prescribing and referrals to specialists.
We have a team of advanced practitioners who work closely with the doctors and provide appointments for patients.
Nursing Team Appointments
Our nursing team is available by appointment for a range of your health care needs. These include asthma and diabetic checks, blood tests, removal of stitches and wound care, ECGs, NHS Health Checks, cervical screening, blood pressure checks and help to stop smoking. Please ask a member of reception for more information.
All appointments are booked in advance and while a few appointments may be available on the day this cannot be guaranteed. The Care Navigator will ask you the purpose of your appointment, as certain procedures are allocated longer appointment times.
As appointment times are linked to the procedure, these appointments have to be booked through our reception team. However, appointment times can be checked or cancelled using SystmOnline, the NHS App or our automated telephone system.
Urgent appointments for today
Please note that all appointment requests are reviewed through a triage process. This means our clinical team will assess each request to determine the urgency and type of care needed.
This helps us ensure that patients with the most urgent needs are prioritised and that all care is delivered appropriately and efficiently.
Ways to book
- Request an urgent appointment online
- Telephone if 01440 841 300 the online form is not available
If you wish to see a member of our nursing staff, please call the practice on 01440 841 300.
By Telephone
Please call 01440 841 300 and hold to speak to a receptionist. Standard appointments are 10 minutes long, but if you feel you need a longer appointment please discuss with our receptionists.
Home Visits
Home visits should be reserved for situations where it has been determined that a face-to-face consultation is necessary and:
- The patient is housebound, or
- The patient is in the later stages of a terminal illness, or
- The patient may be suffering from a medical condition which would be worsened by travelling.
Change or Cancel an Appointment
If you cannot attend an appointment for any reason please call 01440 841 300 and follow the instructions.
or
SystmOnline allows you to cancel appointments, request repeat prescriptions and much more
If you wish to, you can now use the internet to cancel an appointment, view your medical record and request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well.
Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday.
The service is open 24/7/365 and can be accessed from your home PC, Tablet or Mobile phone.
Chaperone
In accordance with the General Medical Council and Royal College of General Practitioners guidelines, this practice operates a chaperone policy. This means that whenever your doctor or nurse needs to carry out an intimate examination on any patient regardless of age, sex, gender, or religious beliefs, you will be offered a chaperone.
A chaperone is another fully qualified healthcare professional who is there for your benefit and protection. You are free to decline a chaperone if you so wish.
When we are closed
If you require urgent medical attention or advice outside of normal surgery hours please call 111.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In an acute emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Extended Access
Need to be seen urgently but the surgery is closed?
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via reception during our usual opening hours. Please note that patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.
As members of Haverhill PCN, with effect from 1 October 2022, Haverhill Family Practice and Unity Healthcare offer an Enhanced Access Service 6.30pm to 8.00pm Monday to Friday and 9.00am to 5.00pm on a Saturday. Please note this service is for prebookable appointments only. If you need to contact either practice during these times, please contact 111 who will be able to assist you.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).